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Many hospitality industry employers have been noticing a sharp increase in the difficulty of recruiting and retaining workers. Despite economic downturns and upswings, however, there has been a structural change in the labor market which won't go away--at least not until 2010, according to forecasts by the Department of Labor. The fact is that not as many young people are entering the workforce, proportionate to the number of jobs available, as there used to be.

Retail and hospitality business in general depends on young people working for relatively low wages in entry level jobs. Over time, a few stay on to move into more skilled jobs and fewer still stay on to become managers. This system worked well enough when there was a large supply of young people needing jobs. But it's not like that any more, and retailers and service businesses must find new ways to cope.

In times like this, it becomes even more important than ever to retain the staff you already have. One of the most important steps in retaining your staff is to know how they feel about working for you. You must know what you are doing well, so that you can keep doing it; and know what you need to improve to increase your employee retention. It is far easier, and much less expensive, to retain employees then to have to recruit and train new ones. The best way to accomplish this is to conduct an employee satisfaction survey.

Advantages of Online Employee Satisfaction Surveys

Online surveys have gained a great deal of popularity in recent years. Online surveys offer many advantages over traditional mail and telephone surveys, including:

* Quicker results
* Lower cost
* High response rates
* Better quality responses, especially on open-end, comment questions
* Current, up-to-the minute survey results can be viewed in easy-to-read graphs or tables at the click of a button
* Employee convenience - survey online availability 24 hours a day from any Internet or Intranet connection
* Easier to complete and more appealing to participants
* Confidentiality can be guaranteed by a third party

View and Analyze Survey Findings Online, With Real-Time Reporting

With online surveys, you can also access your survey results report 24/7. OTL reporting allows you to view the results of your online survey in real-time, as they come in. You can conduct analyses, build reports for presentations, and provide access to your key staff and leadership to complete survey findings and breakdowns live, on the web, and on demand.

OTL can design and deploy a customized employee satisfaction survey and get you on the path to increased employee satisfaction and retention. Call us for a free consultation at 707.319.2500 or email margie@OTLConsulting.com..

Outside the Lines
Management & Executive Recruiting

We are now paying $500 for each successful recruiting referral. If you have a qualified candidate to refer, please call 707.319.2500 or email margie@OTLConsulting.com.

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Housekeeping Supervisor

Upscale spa/resort in Napa Valley. Hourly wage DOE, highly competitive for right candidate, possiblity that employer will provide reduced rent local housing, hiring bonus!
Read more

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** Are you STAYING COMPETITIVE? **

Outside the Lines, Inc. released the reports for their Annual Wine, Full-Service Restaurant and Hotel/Lodging Industry Wage and Benefits Surveys on January 03, 2007.
Read full press release

To obtain your copy of our
2006 Wage & Benefit Salary Survey Report:
707.996.2234
info@otlconsulting.com

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