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Welcome New Companies!
Arcadian Winery, Santa Ynez
Cedar Gables Inn, Napa
Verite Winery, Healdsburg
California Cider Company Inc, Sebastopol
And returning Employer...
Hotel Healdsburg, Healdsburg
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OTL launches 2 New
Guest Satisfaction Surveys
in conjunction with:
Guest Satisfaction Surveys are a necessary tool
in remaining competitive in today's market.
With an Outside the Lines, Inc. guest satisfaction survey, your company will:
* Quickly and cost effectively measure your customer experiences either on a one-time or ongoing basis.
* Gain insight into the needed action to solve customer issues, improve satisfaction, and build loyalty.
* Have the ability to make smart business decisions based on objective, accurate customer feedback.
* Have the means to quickly isolate problems, and find and correct service or product issues, contact and save customers who had a disappointing experience. .
* Quickly receive feedback on new products and/or services, enabling you to react to the market in a timely manner.
* Freedom from the cost and time requirements of paper-based surveys.
Call or email us now for a quote:
707.933.0687
info@otlconsulting.com
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Workplace Safety, A Risk for Businesses of All Sizes
Businesses should focus on work place safety to help prevent injury and illness to their most important asset - employees. In fact, smaller businesses may have more risk because business management and employees often perform more diverse tasks, so there may be more of a loss if an injury or illness occurs. Take the time to make sure your business, employees and customers are as safe as possible. It is good business.
The main statute protecting the health and safety of workers in the workplace is the Occupational and Safety Health Act (OSHA). All private employers who engage in interstate commerce are subject to OSHA regulations. Moreover, workplace safety is critical for your business to thrive and grow.
When I do a risk review for businesses of various sizes, business managers may initially say they have a completely safe work environment. But when I look around, I often see some problem areas that can be easily addressed. This article will focus on how to do a basic safety review and how to address some safety issues. Note that different industries may have additional Federal, State and county safety requirements; however, this review will address some basic issues.
A Work Place Safety Review
A review looks at the relationship between the work environment, the worker, the tasks and the tools used.
- What is the size and arrangement of the work space?
- Does it allow for productivity without accident or error?
- How is the flow of people and products?
- Do employees know how to use the tools and devices they need to use?
- Is there safety equipment that should be employed?
- Is the work space and equipment ergonomic?
Also think intense computer use and repetitive tasks here.
- Is the equipment regularly maintained and used safely?
- Is there water on the floor or anything else that might cause someone to slip and fall?
- Do employees have the proper job skills and are they aware of any hazards that may occur?
- Are employees encouraged to report safety issues or suggestions they have to improve safety?
Protection Tips
- Make workplace safety a business priority.
- Hold work place safety training sessions at least once a quarter.
- Hire employees with the skills needed to perform complex tasks and train employees to perform required tasks safely.
- Make sure the workspace arrangement is free of boxes and other obstacles blocking pathways.
- Regularly maintain the facility, equipment and vehicles.
- Use safety equipment, where needed. This should include things like safety goggles and slip proof mats.
- Make sure that no employee does a job that appears unsafe.
- Encourage employees who do repetitive tasks or who use computers extensively to stretch 1-2 times a day. This really seems to make a difference!Make sure emergency supplies and a first aide kit is on hand.
- Encourage employees to report safety issues or suggestions.
- Train management and staff how to react to an emergency.
Good workplace design and a focus on safety improves productivity, is cost effective and may cut insurance costs. Protect your employees and your business. Do a workplace safety review. The quicker any issues can be identified, the quicker they can be addressed.
This article is the fourth on Managing Business Risks. To get copies of my earlier Risk Management articles on Cash Management, Business Recovery Planning and Information Security see my website www.businessrisksolutions.net. If there are any particular risks or controls you have questions about or would like to see addressed quickly, please send me an email or give me a call
Bobbie Bleistift Collins, owner of Business Risk Solutions has over 20 years’ of experience in financial, operational and strategic risk analysis in the financial industry, as a management consultant and as a business owner. Business Risk Solutions helps businesses identify risks and put appropriate controls in place. Bobbie can be reached at 707-477-7739 or at bcollins@businessrisksolutions.net.
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Seeking Hospitality Manager!
We are recruiting for an experienced Hospitality Manager to join a fabulous Napa Valley Winery team and help them take their winery the next level.
This key position will drive the growth and success of this exciting new era for the winery.
Read more
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