One-Time Offer for Featured Employers / How to Create "Customers for Life"

As a "Thank you" to our Featured Employers and to show how much we VALUE YOU, we are making a one time offer of free set-up and launch of a customized Guest Service Satisfaction survey. Continue reading for details..

I can tell you my worst customer service "horror stories" as if they were yesterday, even though some of them were years ago. I can also tell you the most "over the top" fabulous stories in which a bad or negative experience was turned around. Why? Because negative experiences stay with us for a much longer time period than average – or even good – experiences do. Statistics indicate that every unsatisfied customer tells at least eight people about their unpleasant experience. People talk! They talk about their frustrations, disappointments, poor service and inadequate products. One study shows that "word of mouth marketing," where consumers tell others how much they like or dislike your products and services, is on the rise. This can be good news – or bad news - depending on how you solicit and act on customer feedback.

You can't afford not to know when a customer has a negative experience, and have the opportunity to turn it around. With the correct information, provided in a timely manner, a company often has the opportunity to not only correct a wrong, but to turn a customer who has had a negative experience into a "customer for life."

Online Guest Service Satisfaction Surveys are a necessary tool in this process.

With an Outside the Lines, Inc. Guest Satisfaction Survey, your company will:

* Quickly and cost effectively measure your customer experiences either on a one-time or on-going basis.
* Gain insight into the needed action to solve customer issues, improve satisfaction and build loyalty – ensuring "customers for life."
* Have the ability to make smart business decisions based on objective, accurate customer feedback.
* Quickly receive feedback on new products and/or services, enabling you to react to the market in a timely manner.
* Gain freedom from the cost and time requirements of paper-based surveys.

Set -up fees for creating surveys varies depending on the complexity and length of the survey and can range anywhere from $495 to $2,995! We are extending this one-time offer to our "Featured Employer" customers only, to show how much we VALUE YOU! Any "Featured Employer" has the opportunity to have a Guest Satisfaction Survey created specifically for their company, with *absolutely no set-up fee*!

This offer is only good through November 15, 2007, so call us for details today at 707.933.0687. Please mention that you are a "Featured Employer." If you are not a current featured employer, but would like to be, call us at 707.933.0687 or register online.

Sincerely,

Margie Tosch
Outside the Lines, Inc. / WineAndHospitalityJobs.com
707.933.0687 / Margie@OTLConsulting.com

* $1 charge per completed survey; Minimum 500 survey respondents over the life of the survey; $25 charge per customized report.