We interrupt our regular wine column to bring you an
irritating restaurant trend. Normal, cheerful wine attitude will return next
week.
The problem is over-eager servers, constantly interrupting to find out if
everything’s OK, which it would be except for their interruptions to find out if
everything’s OK. It’s like waking you up to ask how you’re sleeping.
When did waiters start barging into conversations? They stride right over your
punch line in order to introduce themselves and describe dishes already
explained in the menu. They loom at your shoulder with a great phallic cylinder,
asking if you wouldn’t like freshly ground pepper or cheese, as if the
rest of your dish came out of a can. May they light your candle? Are you
enjoying your appetizer? Your entrée? Your wine? Would you like to see the
dessert menu? (Might as well yell, “Fat slob alert!!” Just bring the damn
thing.) And on they fuss, too busy attending to your needs to notice you don’t
have any. Except, perhaps, the need to resurrect the thread and mood of a
besieged conversation.
They fight you for your plate before you’re finished. “Are you still working on
that?” Eventually you yield, beaten and too shamed to chew. The
spread-knife-and-fork symbol used to keep them at bay, but evidently this new
breed of super-waiters is immune to its power.
They announce their personal favorite dishes, like you care, and then say “Good
choice!” when you make one, leaving other diners to wonder what they
ordered: the salmonella surprise?
I don’t want a waiter with tastes. I don’t want a waiter with personality and a
name and a shoe size. I want a server: efficient, invisible, unobtrusive, mum
until I deign to acknowledge him, then gliding occasionally by to make eye
contact, just in case.
(To the posse of irate waiters who e-mailed me about that last paragraph after
it ran in the newspaper:
1. If your chattiness is dictated by management, please forward my complaint on
up.
2. I have waited tables, and I am neither a snob nor a low-tipper,
although those of you who called me an arrogant, unfeeling scourge on humanity
might be on to something.)
I pay a masseuse so I don’t have to rub back. I don’t take my doctor’s
temperature. At restaurants I don’t do the dishes, the cooking, or the clearing
up, and I pay for the exquisite illusion that, for this hour, at least, my needs
are all that matter. Then I go back to real life where my job doesn’t care if I
broke a tooth or got depressed or lost my laptop – only that I deliver by
deadline.
As long as I’ve worked up this head of steam, and considering this is a
wine column, I’ll take a swipe at some all-too-common problems with wine
service. Like bringing a different vintage from the one on the list, a frequent
bait-and-switch maneuver. I catch it just enough to know how often I probably
miss it.
Lukewarm reds – room temperature if you happen to live in a sweat lodge - are
about as refreshing as Kaopectate and make you wonder what changes life above
the stove has wrought. Over-chilled whites are rarer and you can always cuddle
the glass to warm them, but with your own hands, please; more and more servers
pick your glass up when they pour, sometimes by the bowl, leaving smudgy
forensics between you and your vino.
Others angle for a re-order by emptying an entire bottle at once into three or
four glasses. Rim-high wine gets the pouring business over with quickly, but
makes smelling impossible and spilling inevitable.
Hoarding the crystal is false economy and comes off as hostile. I break enough
at home to understand saving the Riedels for customers who care. But that
doesn’t include only buyers of expensive wine. Anyone who asks for a glass
upgrade should get it.
If wine is corked, oxidized or otherwise ruined, you shouldn’t need a court
order to send it back. Servers who haven’t learned to recognize these faults
should at least be told they exist. I don’t like sending wine back. But
I wouldn’t pay for food that was spoiled, either. My toughest wrangle was in a
restaurant in the heart of Beaune, Burgundy. To the horror of my French dining
companion, I got in an argument with the native waiter over whether our wine was
cooked. Finally, snootily, as only the French can snoot, the waiter brought us a
fresh bottle, drawing upon an extraordinarily broad repertoire of smirks as he
uncorked it. Later in the meal, though, he came back and if he had had a tail it
would have been between his legs as he told us the chef was in agreement with
the folle Américaine. I’ve got to give the guy credit, though: after that he
made himself scarce. And never, once, did he tell us that his name was Gaston
and he would be our waiter this evening.
By Jennifer Rosen: http://www.vinchotzi.com